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Tracknotion

TrackNotion is a telecom solution that elevates your business’ marketing efforts, data analytics, and customer communications. Compiling collective data over time, TrackNotion empowers you to leverage valuable insights gained and transform them into customized solutions. In this age of buying and selling data, TrackNotion cares about (and adheres to) consumer privacy, never pulling invasive demographic/personal information or selling it. By leveraging highly-relevant collective data, TrackNotion eliminates the need for unethical data collection.
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Call recording
& transcription
Reveals the source
of a call
Scores and Analyzes
sentiment
Automates SMS
capabilities

Keep Your Records In Order

Each time a number is called, its metrics are recorded in your client catalog along with its recording and transcription. Each call you have ever received through TrackNotion will be recorded, transcribed, and saved for future reference and comparison between operators, call centers, and scripts you may experiment with.
records

Attribute Call Sources, Easily

TrackNotion assigns unique phone numbers to different marketing channels. If you have a TrackNotion number attached to billboards, for example, and that number is called, you can be certain your caller found it on that billboard, since that number is not published or used elsewhere. In other words, you know which channels are driving leads.
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Rate Customer Calls

TrackNotion records every single call and transcribes them into text for your records and easy searching. Each phone call is given a quality score. Once your threshold-quality is set and a call falls below that range, you will be immediately notified through SMS. The SMS will include a link to listen to the call, the call transcription, and the sentiment score so you can offer resolution before a caller potentially posts negative reviews or a sale or relationship is lost. This feature essentially gives you the opportunity to remedy a bad situation before it becomes worse. The manager or representative can view the reports and reach out to address a client’s perceived negative encounter with customer service or a product before it goes public.
rate-calls

Utilize Keyword Tracking

A user is able to assign relevant keywords to each campaign inside TrackNotion – for example, a medical practice could assign the keywords 'scheduling', 'appointment', 'cancellation', 'costs', to which they are able to assign a score-value, from zero to one hundred, for each keyword that is spoken during the call. These keywords can be made to influence your sentiment score . Likewise, assigned negative keywords, if triggered, will automatically alert you to an unhappy customer or disgruntled user. Easily and quickly mediate conflict or redoube efforts for users who have already shown intent.
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Communicate With Prospects Through SMS

SMS capabilities are a great way to nurture customer relationships. After establishing the rules, you can automatically have an SMS sent to a customer who has used a predetermined negative keyword or phrase or one who has had a bad experience, determined by your quality-threshold score. Similarly, SMS may be used to encourage purchases, offer coupons, create value, and nurture community. Now you can easily communicate with your customers at every stage of the purchase journey.
sms

Integrate With Google Analytics/Semrush

TrackNotion connects to your website’s Google Analytics to compile a comprehensive traffic report. Simply input your UA code into TrackNotion and watch it link all of your Google Analytics information. With this integration, you can track your website traffic, conversions, phone calls, SMS metrics, and the quality of customer service based on sentiment score and transcription.
SEM

SEE HOW CALL INSIGHTS BENEFIT YOUR OPERATIONS

The website and its blogs highlight not only the features and benefits but specific applications for service-based businesses and marketing agencies. Imagine what you can do with data like this at your fingertips.

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Vector

Offline Order Importer

Solving a common woe of eCommerce businesses with multiple points of sale, the Offline Order Importer reconciles your data to avoid transcription errors and expedites the process from purchase to fulfilment. Just because your eCommerce store is blowing up, your order upload processes shouldn’t have to. The Offline Order Importer app was designed with one overarching goal in mind: to make your life easier. We’ve streamlined the process of hefty order uploads. From large lists of corporate gifts to selling-out on your newest product, large orders just became manageable. With a single spreadsheet, you can now upload all of the information needed, eliminating the need for hours of tiresome clicking, dragging/dropping, and cutting/pasting.
Efficient order
uploading
Streamlined document creation/management
Comprehensive filtering
features
Automatic error
detection

Manage Large Orders With Ease

Just because your eCommerce store is blowing up, your order upload processes shouldn’t have to. The Offline Order Importer app was designed with one overarching goal in mind, to make your life easier. We’ve streamlined the process of hefty order uploads. From large lists of corporate gifts, to selling-out on your newest product, large orders just became manageable. With a single spreadsheet, you can now upload all of the information needed, eliminating the need for hours of tiresome clicking, dragging/dropping, and cutting/pasting.
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Utilize Our Customizable Template Spreadsheets

Document creation has never been easier. Our Offline Order Importer app provides you with an intuitive template for all of your hefty order uploads. Simply download the provided spreadsheet, and input the relevant information in the labeled fields. There are two important tabs to familiarize yourself with: The Shipping Tab - This tab includes fields such as shipping address, product quantity, ship-by dates, and custom gift messages. The Billing Tab - The billing tab is where you can input billing information: customer name, contact information, company name, billing address, and any custom coupons or promotion info.
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Filtering Made Easy

Need to reference a previous order to see where exactly those holiday gifts from corporate ended up? No problem! The Offline Order Importer automatically saves all of your previous orders to your personal dashboard. Your personal dashboard displays relevant information for easy access. If you need to drill down further, you can click into any order to view specific information. If your dashboard gets a little overwhelming, you won’t have to scroll through pages and pages of data. You can use the filter feature and filter orders by shipping address, product type, date, customer profile, and more.
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Minimize Human Error. Maximize Output

Our automatic error detection feature ensures that double work is a thing of the past. If there is an empty field or incorrect information, it will immediately alert you. Additionally, The Offline Order Importer reports on any possible order-form upload failures in real time. If you have an important deadline, these reports can be crucial in keeping you alerted and mitigating human error.
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Keep Sensitive Information Secure

In this modern age of digital espionage, it’s never been more vital to keep personal information secure. From personal payment information to customer credit cards, the Offline Order Importer app keeps your sensitive data protected and your mind at ease. We utilize firewall protection, data encryption, and regular scanning to ensure we maintain industry best practices in order to remain PCI compliant.
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READY FOR A BULK ORDER LIFELINE?

The Offline Order Importer is easily added to BigCommerce stores and even easier to use, saving you valuable time and allowing you to grow your store in more creative ways.

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About FM Software

At FM Software, we believe in creating products that we would use ourselves. We build software solutions to streamline processes and answer the challenges of businesses like yours. That’s why our portfolio of SaaS products provides real solutions for real problems.
You can trust that any of the products we’ve created have been thoroughly vetted and tested by not only our team of rigorous developers but by a community of developers who have been trained to spot problems, both common and obscure. These products represent the best the market has to offer and will serve you well on all the common platforms, even if you switch directions and find new ways to bring your products and services to market.

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